NAPREMO guide: safe advice before repairs, faults and renovations

Yes. Small reports are a normal part of NAPREMO’s work. For a simple problem, choose NAPREMO Fix, add photos and describe the symptom without technical terms.

Yes. Describe what is happening, since when, exactly where and whether it is getting worse. A technical term is less important than clear photos and a specific description.

Add a close-up, a photo of the whole location, a photo showing access and one photo of the surroundings. For water show the valves and drain; for electricity the consumer unit or socket; for moisture the entire wall, ceiling, window or floor.

State where the problem is, when it began, whether it is constant or intermittent, what makes it worse and whether anything has already been repaired. Access, built-ins, floor, unit and available entry times are also useful.

Choose NAPREMO Fix for a single problem reported by a resident or property owner: something leaks, drips, comes loose, does not work, needs installing, checking or documenting with photos.

NAPREMO Admin is for property managers, communities and cooperatives when an organised report, location, photos, priority, documentation, work history or handling of multiple faults is required.

No. The guide helps recognise symptoms, secure the place and prepare a useful report. Water, electricity, moisture, work at height or a risk of damage may require an on-site assessment.

A simple scope can be assessed preliminarily from a description and photos. Hidden leaks, electrical work, moisture, construction work or unusual access often require an inspection and a defined working method for an honest quotation.

The price depends on access, material, substrate, urgency, parts, risk of further damage and diagnostic time. Replacing a visible seal is different from a leak behind a built-in unit or in a riser.

Yes. Photos help select tools, parts and access method and assess urgency. Good photos often shorten the time on site and reduce unnecessary journeys.

Dry the area, place a bowl and check whether the first drop appears on the trap, valve, hose, drain or tap. Add a close photo and a wider photo.

Sometimes yes, if access is easy and the nut is only loose. Do not force plastic parts and do not twist elements that are misaligned.

Usually because a seal is seated incorrectly, an O-ring has moved, the elements were joined at an angle or dirt remains at the joint. State whether the leak appeared after dismantling, cleaning or installing a new element.

No. Silicone usually hides the problem, makes later repair harder and does not replace a correctly placed gasket.

No. It may be the trap, a blocked pipe, poor slope, venting issue or a further part of the installation. Gurgling and several slow drains are important signals.

Check whether the drain was unused and whether water remains in the trap. If the smell returns or the drain gurgles, the cause may be venting or sewage installation.

They may remove deposits, but they will not fix a sucked-out trap, lack of water seal, bad venting or a leaking connection.

A small drip is not always an emergency, but it should not be ignored near wooden tops, cabinets or when the shut-off valve also leaks.

Sometimes, but first check the underside fixing, washer and gasket. A loose faucet can let water under the sink or worktop.

Yes. Water can get under the worktop or into the cabinet even when the tap itself still works. Check not only the spout but also the mounting and the contact with the worktop or sink.

Mark its outline, take a photo with date and check whether it grows after rain, heating, bathing or using a specific water point.

No. First find the cause. Painting or drying while water is still arriving only hides the symptom and the problem returns.

A leak often follows rain or water use and may have a clear path. Ventilation moisture often appears in corners, by windows and in cold periods.

No, if the cause remains. First check ventilation, air supply, thermal bridges, leaks and the way the room is used.

New tight windows reduce natural air exchange. Without air inlets and working ventilation, humidity condenses on cold surfaces.

No. Blocking ventilation can increase humidity, mould and safety risk. The cause of cold draft should be checked, not covered blindly.

Possible causes include a leak, ground moisture, failed insulation, a thermal bridge, residual moisture after flooding or water from outside. Photos of the skirting area, floor and outside wall and information about changes after rain are important.

No. The result depends on material, depth, salts and method. Measurement is a clue, not always a final diagnosis.

Unplug devices on that circuit and note when it trips. Do not open the distribution board or replace protection with a stronger one.

It may indicate insulation damage, moisture, faulty device or installation issue. This needs proper diagnosis.

No. A stronger breaker can remove protection and create fire or shock risk. The cause must be found.

Stop using it, switch off the circuit if safe and report it. Heat, sparks or burning smell are warning signs.

Sometimes, but it can also be loose connection, overloaded circuit or installation problem. Note when flickering appears.

Yes, but the scope must be safe and comply with technical requirements. Installations, consumer units, protection devices and measurements require proper assessment and a person with the appropriate qualifications.

Do not tighten the torn fixing. Show the substrate, the hole and the element weight so the fixing method can be changed.

Yes, but only with a method matched to load, board structure and studs. Random plugs are not enough.

As an initial check, tiles can be tapped gently and listened to for a hollow sound. This does not replace an assessment, but it may indicate that tiles have detached and are being held mainly by the grout.

Sometimes, but if neighbouring tiles sound hollow, the substrate is damp or a larger area is detaching, the cause must be checked. Reattaching one tile may not solve a wider problem.

No. Old silicone must be removed and the place cleaned and dried. If the tray or bath moves, the cause must be fixed first.

Usually because of humidity, poor ventilation, dirt or water remaining on the joint. Cleaning alone will not help if the place stays wet.

Yes, when the fixing method, access and responsibility can be defined safely. For unusual installations, photos, dimensions, the element’s weight and information about the substrate are essential.

Show the gutter, downpipe, roof edge, wall below and the place where water overflows. Photos during or just after rain are useful if safe.

Yes. It may be the gutter, flashing, balcony, terrace, façade, plinth or drainage outside.

No, not without safe access and protection. A wider photo from the ground is better than taking risk.

Give the address, staircase, floor or exact place, add photos and write whether it causes damage or risk.

Location, photos, urgency, access, contact person and information whether documentation or staged work is needed.

They make the scope clear, help settle the work and create evidence of what was repaired.

Yes. It helps decide whether the place only needs planning or immediate securing.

When water, electricity, loose elements, mould, repeated leaks or damage to common areas are involved.

No. We accept single small faults and larger technical scopes.

Yes. List them separately and add photos for each place. For many administrative reports, NAPREMO Admin is the best path.

Yes. The method depends on cause, access, substrate, safety, materials and expected durability.

Usually no. Send photos first. Buying parts blindly can lead to wrong dimensions or poor compatibility.

Clear access, remove items that block work and secure children, pets and valuable items if possible.

Yes. Built-in pipes, valves and drains often require opening access or choosing a diagnostic method first.

Yes. This helps understand whether the problem is new, repeated or caused by earlier work.

Yes. The website focuses on Łódź and nearby towns in the service area.

Choose NAPREMO™ Green when the request concerns a tree, shrubs, a hedge, lawn, planting, irrigation or clearing a green area. The form is designed to collect the information needed to assess the site, scale and access from the start.

You can request tree care and pruning, work on shrubs and hedges, mowing, lawn renovation, planting, irrigation work and clearing overgrowth or neglected land. If the issue does not fit a category exactly, choose the closest one and describe the scope in your own words.

Yes. For tall grass, self-seeded growth, scrub and neglected land, provide an approximate area, vegetation height, site access and several photos from different angles. This helps assess the equipment required and how the green waste should be handled.

Yes. In the request, provide the approximate length and height of the hedge or the number of shrubs, and state whether you need routine shaping, heavier reduction or clearing overgrown vegetation. Photos showing the whole hedge line are more useful than close-ups alone.

We accept such requests for assessment. With a large tree, its height, position relative to buildings, fences, cables and other obstacles, equipment access and the condition of the tree are important. These details help determine a safe method and the access required.

Add a photo of the whole tree from the base to the crown, photos of the trunk, crown and surrounding area, and any nearby obstacles. If the issue concerns a specific branch, also show it from a wider perspective so its position relative to the surroundings is clear.

For a simple and clearly shown scope, it is often possible to give an initial estimate or price range. Large trees, difficult access, extensive neglected areas or work requiring specialist equipment may need an additional site assessment.

You do not need a professional survey. Give an approximate size, such as the hedge length, estimated lawn dimensions, number of trees or shrubs, or compare the area with a familiar object. Wider-angle photos also help confirm the scale.

Yes. If the work concerns one site, it is best to submit it in one request and describe each scope in order. This makes it easier to assess the whole job, select equipment and plan the sequence without splitting one project into several unrelated visits.

The handling of green waste is agreed before the job. Depending on the scope, it can be gathered in one place, prepared for collection or included in the removal service. State in the request what you expect after the work is completed.

Yes. A request can concern a private garden, grounds around a building, common areas, company premises or a larger site. For larger areas, photos, approximate size, equipment access and a contact person responsible for access are especially important.

Yes. For planting, provide the location, number or type of planned plants and the expected result. For irrigation, state whether the request concerns an existing system, a repair, an extension or a new installation. Site photos make assessment easier.

Yes. If the site needs recurring mowing, hedge cutting, shrub care or other regular work, describe the frequency and scope. This allows us to determine whether a one-off job or a regular maintenance schedule is more suitable.